Professional Experience

Strategic Global Consulting – CIO 2021 - Present
•     Providing Executive IT services to SMBs


Arevo Group – VP of Operations 2019 - 2021

• Manage all aspects of IT operations, including team organization and development, resource management, process development, auditing, governance, and technology implementation/administration.
• Evaluate existing IT architectures and processes in order to develop new solutions that improve business and system performance.
• Evaluate Infrastructure, Application, Business Analytics needs and implement new solutions.
• Maintain and operate corporate Risk department including managing rick insurance providers.
• Develop and maintain Business Continuity / Disaster Recovery functions for all departments.


LOWE’S - Director, IT Business Operations (ITBO) / IT Service Management (ITSM) 2014 - 2019

• Manage all aspects of IT operations, including team organization and development, IT Service Management (ITSM), Performance Monitoring, resource management, process development, auditing, governance, and technology implementation/administration.
• Evaluate existing IT architectures and processes to develop new solutions that improve business and system performance.
• Collaborate with cross-functional stakeholders to identify and respond to enterprise business requirements, aligning new IT services to the business’s unique needs.
• Coordinate IT Service Management throughout the entire company; develop new ITSM teams, strategies, risk management processes, and guide the ITSM organization culture to a customer-centric business model.
• Integrate new technology plans that drive business continuity, including a revised disaster recovery plan that moved the IT organization from a legacy data center focus to an application-centric view.
• Negotiate contracts with service providers to ensure optimal value from purchased products and services.

• Directed all aspects of evaluating the Lowe’s business enterprise and recommending intuitive ITSM and performance monitoring products/services.
• Provided strategic IT consulting to executive stakeholders, aligning product and service offerings to high-level business initiatives.
• Developed a plan to rationalize the use of enterprise monitoring solutions, focusing on producing significant annual savings on licensing, training, and support expenditures.
• Directed and integrated a large India based ITSM team.


NORTH HIGHLAND - CLIENT: LOWE’S - Principal Consultant 2013 - 2014

• Created and implemented an improved roadmap to enhance the capabilities and effectiveness of enterprise monitoring solutions; collaborated with customers to develop of metrics and scorecards to track the performance of enterprise monitoring processes.
• Managed change management initiatives, providing technology governance to ensure minimum impact to business operations; change management efforts included chairing a weekly Enterprise Change Approval Board.
• Implemented new action and project plans to update SDLC governance processes.

HAWKEYE COMMUNICATIONS - Vice President of IT 2011 - 2013

• Led technology development efforts to revitalize the corporate IT infrastructure; directed multiple IT-focused projects, including data center modernization, establishing disaster recovery architectures, creating a help desk organization, overall IT budget management, and modernization of corporate backup platforms.
• Directed multiple operations and technology enhancement initiatives, including the virtualization of corporate computing environment, acquisition of a new colocation facility, creation of a mirror site for disaster recovery, and integration of globally dispersed team into a single organization.
• Developed a budget system to facilitate accurate monthly reporting of all IT expenditures across all companies.
• Reviewed and updated WAN architectures in order to achieve a network monthly spend savings of 15% and cutting corporate mobile phone expenditures by 25%.
• Improved IT efficiencies and resource availability by outsourcing data backup services.

WELLS FARGO - IT Program Manager 2010 - 2011

• Collaborated with stakeholders to identify project requirements and translate business needs into stable, supportable technology solutions; led data center consolidation, infrastructure upgrade, and application consolidation projects.
• Planned, delivered, and maintained customer projects while engaging customers, vendors, stakeholders, and strategic partners to ensure the successful completion IT development and support deliverables.
• Performed risk assessment and management to mitigate obstacles throughout the planning and completion of enterprise IT development and implementation projects.
• Developed a project management application that unified multiple SQL databases spanning multiple divisions.

VMC CONSULTING - Director, IT Infrastructure Services 2007 – 2010

• Led the development and delivery of superior outsourced IT services to global customers; managed the delivery of server acquisition, equipment deployment, moves/adds/changes, break-fixes, and asset tracking.
• Managed a global organization of 250 personnel responsible for providing 24/7/365 IT services, along with providing on-site management of 15 worldwide data centers.
• Directed the development of business strategies that increased net operating margins by 14% within 15 months.
• Optimized existing architectures and processes to create a Shared Services organization.
• Created a marketing plan and launched an outsourcing initiative to provide total data center outsourcing services for small-to-medium Fortune 500 companies.

ADVANCE AUTO PARTS - Director, IT Operations 2005 – 2007
Responsible for corporate infrastructure including networks, data center, enterprise computing, work group computing, IT Help Desk, and desktop services. Directed a team of 5 managers and 65 team members supporting a 7 x 24 operation.
• Developed strategic plan to move corporate data center from Roanoke to Shared Verizon Center. Directed planning for installation and migration of Networking, Wintel Server Platforms, RS6000 and AS/400 platforms. Designed facility to support mirrored storage and services with Roanoke as backup. Developed 1-3-year migration plan in conjunction with corporate development.
• Integrated operation of remote data center into existing 7 x 24 x 365 data center operations team utilizing all operation metrics and reporting. Integrated Verizon services as part of operational model.
• Designed a Store Network for the company’s 3000 stores. Wrote RFP and led team to review and select new outsourced partner.
• Solicited bids for a new corporate data center. Partnered with Verizon to move corporate data center to hosted facility.
• Developed plans and processes to implement a disaster recovery site in Roanoke.
• Developed IT Help Desk including SLAs and customer satisfaction process.
• Built relationship with development team in order to increase service to the business.
• Revamped company change management processes and directed change management operations
• Instituted a formal Disaster Recovery planning team consisting of infrastructure and development representatives. Reviewed and revised existing plans and recertified with Audit. Implemented mock disasters to test documented plans.
• Responsible for operational compliance and reporting for all SOX tracked and audited SOPs. Participated, review, and remediated, quarterly all discovered issues.

STRATEGIC GLOBAL CONSULTING – Owner 2004 – 2005
Independent consultancy providing strategic management planning
• Facilitated a three-year planning workshop for a regional insurance company that produced their IT development plan.
• Developed targeted network planning and implementation guidelines for a regional insurance company.
• Developed and deployed a supplemental HR system for a Global supplier organization.

MCDONALDS CORPORATION 1987 – 2004
Largest fast-food restaurant organization in the world employing over 50,000 people.
Director, Global Infrastructure (1999-2004)
• Responsible for creating, communicating, and enforcing, adherence to enterprise network strategies.
• Managed a global project team located in Europe, Latin America, Asia, and North America.
• Responsible for network architecture, design, and support in 76 countries. Manage US$2M/year annual budget.
• Provide management interface and guidance to global project teams in the areas of active directory and application deployment.
• Managed and directed a culturally and geographically diverse team of senior architects.
• Primary corporate contact/advocate with outsourced communication vendor supplying services more than US$2M/year.
• Led project teams to develop Statement of Work documents and contracts for all managed services in all regions.
• Provided network architecture services and vendor management direction for the Global Hosting Team and operational efforts.
• Developed three-year global strategy for infrastructure to be used to guide outsourcing partner including transport, management, and outsourcing for data, voice and video services.
• Managed resources that developed and provided corporate web reporting of network activities.
• Key contributor on RFP developed to outsource McDonald's Corporation infrastructure department.
Director, Global Network Architecture (1995-1999)
• Responsible for creating and communicating corporate communication architecture and implementation plans.
• Project Manager for the development and implementation of data and voice networks in the Latin American and Asia/Pacific regions consisting of 40 markets and 7,000 restaurants
• Managed team of 10 managers, engineers, and vendor managers.
• Consulted with over 30 markets for data and voice network decisions.
• Established data communications systems with markets in all regions for the support of client/server applications and messaging.
• Project Manager for implementation of the data communications network in Europe covering 37 markets with regional outsourcer.
• Relocated to Europe for 2½ years to promote the development of networks between countries and in the stores.
• Designed and implemented a regional/global data center to support messaging and intranet WinTel server infrastructure as well as regional A/S 400 data center consolidation.
• Successfully completed the installation of a Frame Relay network linking McDonald’s Offices in 90% of the countries in Western and Eastern Europe.
• Managed design and technology impacts of home office network infrastructure including the home office campus and 40+ regional sites.
• Participated in cross-functional senior management team to develop network strategy for future applications running in over 15,000 sites.
• Developed global network design for IP VPN to connect all regional country offices.
• Negotiated enterprise contract with Global communications provider to manage and maintain global networks.
• Successfully led a team to design and pilot a store level network in 4 separate countries over a six month period.
Senior Manager (1993-1995)
• Led a team that created the architecture for the next generation of network. Managed staff, consultants and project members responsible for the design of networking and communications technologies.
• Managed a team of 20 engineers and technicians
• Designed, acquired, and provided network services for 7 McDonald’s worldwide conventions supporting 200+ corporate users and 10,000 owner operator attendees.
• Active member of the ATM Forum.
• Received President’s Award (given to top 1% of employees).
Manager (1989-1993)
• Led team that completely redesigned the corporate network implementing Cisco routers and a high-speed FDDI backbone. Managed projects including corporate firewall design and implementation and intranet web site.
• Managed a team of 25 technicians, engineers, and support staff.
• Designed and implemented Novell Networks in over 20 countries.
• Worked with vendors to implement support infrastructure to allow installations to be self-supporting.
Senior Technical Analyst (1987-1989)
• Worked on the team that designed and implemented the initial computer installation for the new McDonald’s corporate headquarters.
• Managed a team of 3 Wang software and hardware analysts.
• Designed, purchased, and installed the next generation of Wang equipment.
• Designed and installed the first PC LAN at McDonald’s.
• During the period 1988-1991, led the team that installed over 2,000 workstations and 20 Novell file servers including the supporting electronics.

INNOVATIVE COMPUTER MANAGEMENT SYSTEMS Owner/Co-founder 1980–1987
$3 million Wang hardware reseller and customer software developer, specializing in the restaurant industry, employing 30 people with 200 customers.
• As co-founder, responsible for managing the technical aspect of the business.
• Managed a team of 10 software application developers.
• Designed, implemented and supported applications at major customer sites (Kentucky Fried Chicken, Churchill Downs, Dobb’s House Restaurants, McDonald’s, Popeye’s, etc.).